Since the first commercial e-mail in year 1982, e-mail is already 35 years old.
Is it necessary to have e-mail since the mobile internet and instant messaging tools are so developed today? CNNIC issued the "40th Chinese Internet development statistical report", which shows that e-mail will not disappear and still play as an important role in the future office work.
Why the more convenient and faster instant messaging cannot replace e-mail? This is what we will discuss below.
Since the early 90s of last century, e-mail has been popularized in China, and efficient communication has quickly become the standard of enterprise. E-mail has changed the way of business communication. A large number of business activities, important business documents are to communicate via emails. But with the rising of instant messaging in recent years, the business communication spaces has been differentiating gradually by modern IM applications. There is no denying the fact that e-mail has faced more and more difficult market.
Is there any development possibility for e-mail in future? According to a recent survey by CNNIC, e-mail users were around 260 million till end of June 2017 with 35% usage rate. Surprisingly, in first half year's growth rate, e-mail has increased 6% unexpectedly, while the IM app like QQ and Wechat only increased 3.8%, even though they occupied the top of the use scale and usage rate.
From the core value of communication applications, IM provides timely information communication, but e-mail offers a no substitute for formalness. In important business activities, the office staff will still inform the relevant information via e-mail. First, e-mail is clearer on mutual rights and obligations of agreement, and more favorable on legal effect than IM applications. Second, as the earliest internet communication application, e-mail carries the best technologies, as far as data’s security is concerned. Third, written communication represents the most important business ritual of "formality" to some extent.
E-mail will continue to be an important part of office culture in the future. It is expected that e-mail will not be replaced by IM, and both will become complementary applications that serve office scenes